Skip to content
184.108.40.206, 220.127.116.11, 18.104.22.168 , 22.214.171.124,126.96.36.199,188.8.131.52,184.108.40.206
We want you to be happy with your order. If you're happy, we're happy. If, for whatever reason, you're not completely satisfied, you shall notify GIANA at email@example.com within 3 days after successfully delivered (we will use the tracking number to verify the exact date).
As soon as you decide to request an exchange, the process must be fully exercised within 30 days from the date of the order being delivered to you.
Please note that all orders are 100% non-refundable and non-cancellable from the moment we send out shipping notification email. We can only accept exchanges once. Thank you for your understanding.
We want you to be happy with your order: If you’re happy, we're happy. To make life as easy as possible, you just need to check the relevant section on this page and follow the instructions. However, please be aware that we can only accept your goods if they are exchanged in accordance with this policy.
The back goods must be unwashed, unworn with all labels and tags left attached and undamaged. We ask that you try the garment when you are not wearing fragrance, deodorant or make-up to avoid leaving marks or scent. Goods will not be accepted if they are returned in any other condition.
Tailored or personalized goods are non-exchangeable.
As long as you send the goods back to us in accordance with the Conditions of Exchange Items, we will process an exchange within 14 days of receiving the goods (not including delivery time).
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
You have 03 days from the date of delivery to contact us to request an exchange. Any items sent for exchange must be in accordance with the Conditions of Exchange Items. Please follow the process for Exchange Policy to sent the products back to us.
Upon receiving your parcel, we will issue a coupon and you can proceed to place a new order for other products at your convenience. We only accept exchange, non-refundable.
You may send goods bought online back by post. Items bought online cannot be exchanged in-store. Please make sure you send the goods back in accordance with the Conditions of Exchange Items above - we will not be able accept items that are sent back in an unsuitable condition. Please also note that you are responsible for the delivery costs unless you are returning a defective product.
To initiate an exchange, you have 03 days from the date of delivery to follow the steps below.
1. Contact us via the email your used to place the order and provide: the order number, the products you want to exchange, the reasons why you want to exchange the products (e.g. sizing problem). We will reply with exchange instructions including an address within 1-2 business days.
2. Send back the products you'd like to exchange via a carrier of your choice. We'd recommend using a reputable carrier such as DHL to make sure your package is handled properly. We are not responsible for dealing with your selected carrier in case the products arrive damaged or get lost.
3. Contact us via the email you used to place the order and provide: the order number, the proof of postage of your delivery, a working tracking number.
Upon receiving the parcel, our quality assurance team will inspect the items and confirm whether they fit our Conditions of Exchange Items.
If the Conditions of Exchange Items are NOT met, we will inform you via the email you used to place your order. You have 03 days from the date of the email to inform us if you want us to deliver the items back to you. Please note that you will be responsible for the delivery costs and we will let you know the amount to be paid and how to pay it BEFORE the items are dispatched. If you decide to forego the items or fail to reply within 03 days, we reserve the rights to discard the items and consider the exchange request complete.
Not enough items available. Only [max] left.Add to WishlistBrowse WishlistRemove Wishlist