We want you to be happy with your order. If you're happy, we're happy. If, for whatever reason, you're not completely satisfied, you shall notify GIANA at email@example.com within 3 days after successfully delivered (we will use the tracking number to verify the exact date).
As soon as you decide to request an exchange, the process must be fully exercised within 30 days from the date of the order being delivered to you.
Please note that all orders are 100% non-refundable and non-cancellable from the moment we send out shipping notification email. We can only accept exchanges once. Thank you for your understanding.
To make life as easy as possible, you just need to check the relevant section on this page and follow the instructions. However, please be aware that we can only accept your goods if they are exchanged in accordance with this policy.
The back goods must be unwashed, unworn with all labels and tags left attached and undamaged. We ask that you try the garment when you are not wearing fragrance, deodorant or make-up to avoid leaving marks or scent. Goods will not be accepted if they are returned in any other condition.
Tailored or personalized goods are non-exchangeable.
As long as you send the goods back to us in accordance with the Conditions of Exchange Items, we will process an exchange within 14 days of receiving the goods (not including delivery time).
If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
Please note that your exchange parcel must reach us within 30 days from the date of delivery. If not, we reserve the right to discard your exchange request.