Order & Delivery

Orders are dispatched from Monday to Friday between 9am and 6pm (GMT+7). All applicable delivery options and their respective costs for your order and your country will be calculated and displayed at checkout.

We will ship your order via DHL, which may take around 2-10 business days to arrive depending on the destination country.

Note: we may need an extra processing time of 5-7 business days in case we run low on stocks for your order.

Once your order has been dispatched from our warehouse you will receive a delivery confirmation email with your tracking number. Please give the carrier 1-2 business days to update the delivery status of your order.

If you want to change your delivery address, please contact us as soon as possible BEFORE your order is shipped. Once your order leaves our warehouse, it'd be impossible to change the delivery address.

Note: You must contact us via the same email address you used to place the order. Please also make sure the new delivery address is fully complete (house number, street, zipcode, etc.). We will not be responsible for re-delivery costs or lost orders if your deliver details is incomplete.

If you need to make changes to your order, don't hesitate to get in touch with us at as soon as possible after the order is placed and we will try our best to assist you. We will only assist you to change your order in these situations:

- Remove duplicate items.

- Add more items.

- Increase an item’s quantity.

- Change your shipping address.

- Change your email address/phone number.

- Customize an item (extra fee might be applied)

- Change your size

*In case you have a request to change after the order is processed, the request will not be applicable.

Most of our products are manufactured as soon as possible after placing the order in case of low stock. And we always want to make sure your order will be delivered to you as quickly as possible and try our best to provide you with the most exact appointment schedule. Therefore, all changes and cancellations must be made within 12 hours of order placement. Just send us an email within 12 hours and let us know what you want to change or the reason why you wish to cancel your order. 

It might be compulsory for you to pay duties and taxes before you can receive your package. These rates vary by country. Please take note of this extra cost as it is not included with your GIANA merchandise and delivery charges.

GIANA is not responsible for any customs handling fees, duties, or taxes that result when your merchandise is imported to your country. You will be the importer of record and will be responsible for all levies, duties, import fees, taxes and other charges. We strongly suggest that you check with your local customs agency to determine the extent of such charges prior to purchase. GIANA cannot issue credit in cases where packages are not delivered due to non-payment of fees.

After multiple failed delivery attempts, your parcel might be returned to us or discarded. We are not responsible if your order is lost on the way back or gets discarded by the carrier. If we receive the returned parcel, we will not issue a refund. However, we can deliver the parcel to you again but you must cover the delivery costs.

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